Secure Communications
CHANNEL: ENCRYPTED | PRIORITY: HIGH
Contacting Support
MarsMarket maintains an "ironclad" support infrastructure designed for maximum security and anonymity. Our decentralized support team, including experienced moderators and technical administrators, operates 24/7 across multiple time zones.
Due to the adversarial nature of the darknet environment, all communications must be PGP encrypted. Plaintext messages containing sensitive data (addresses, transaction IDs, tracking numbers) are automatically purged by our servers to protect user OpSec. Please adhere strictly to the guidelines below.
Official PGP Public Key
FINGERPRINT VERIFICATION: Always verify the key fingerprint before encrypting.
A3B9 1C2D 4E5F 6G7H 8I9J 0K1L 2M3N 4O5P
CRITICAL: You MUST encrypt all sensitive messages using this key. Messages sent in plaintext containing personal information will be ignored and deleted for your safety.
Send Encrypted Message
This form transmits data via an encrypted tunnel directly to our support queue. Ensure your message is PGP encrypted before pasting it into the message field.
Support Status
Security Protocols
- Never include real names, physical addresses, or cleartext transaction details.
- Vendors MUST sign messages with their registered PGP key.
- Include your Order ID for dispute resolution (hash only if possible).
- Double check the PGP fingerprint before encrypting.
- Spamming support tickets will result in an immediate IP ban.
Operating Hours
Our decentralized team operates globally to ensure maximum uptime and coverage.
Trouble accessing support?
VIEW ALTERNATIVE MIRRORS